FAQ Warranty

We've compiled a list of commonly asked questions about muunel warranty. If you are unable to find the answer to your question, please contact us for further assistance.

We don’t offer a repair service for eyewear issues beyond the lens and frame warranty coverage.

Our satisfaction team is available on [email protected], Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site, which is available by a support representative from 10 am to 5 pm for pre-sales questions; you can reach out on any 3 channels.

When is your Support Team available?

Our satisfaction team is available on [email protected], Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site, available by a support representative from 10 am to 5 pm. For pre-sales questions, you can reach out on any of the 3 channels.

All Muunel lenses come standard with a one year warranty against manufacturing defects. The warranty includes defects in materials, artistry, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear, tear, improper cleaning, dislodged lenses, or excessive heat exposure.

Contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.