FAQ Warranty
Is there an eyeglasses repair service?
We don’t offer a repair service for eyewear issues beyond the lens and frame warranty coverage.
When is your Support Team available?
Our satisfaction team is available on [email protected], Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site, which is available by a support representative from 10 am to 5 pm for pre-sales questions; you can reach out on any 3 channels.
When is your Support Team available?
Our satisfaction team is available on [email protected], Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site, available by a support representative from 10 am to 5 pm. For pre-sales questions, you can reach out on any of the 3 channels.
Do Muunel Glasses have a warranty?
All Muunel lenses come standard with a one year warranty against manufacturing defects. The warranty includes defects in materials, artistry, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear, tear, improper cleaning, dislodged lenses, or excessive heat exposure.
What do I do if my package was damaged?
Contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.